When customers can?t get the help needed, can?t
When customers can?t get the help needed, can?t find the product in the model or size wanted, can?t navigate through the check-out without mishap, she?s likely to stop midstream.Let?s assume that she gets all the way through and completes the buy, despite the obstacles. Copyright © 2005 Off the Page Smooth Out Customer Choice PointsDeveloping a trusting customer relationship is a process. But with all the effort spent finding more business, it?s easy to forget that getting buyers to come in is [...] These are the exact places where you?re losing customers – and sales.
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